I’ve worked in digital services since 1999. My first ‘digital’ job was setting up an extranet for the Scottish Tourist Board (as was – now VisitScotland). It was pioneering for its time – there were only two other sites like it in the world. It was my first introduction to the possibilities that the internet had opened up.
There were plenty of challenges. Dial-up connections were unreliable. The intended audience was sceptical. I remember a holiday letting agency pooh-poohing the idea of going online as their brochure was renowned and very popular. 18 months later the catalogue was fully available online.
17 years later, it’s fair to say that the changes since then in how we work, how we use – and have come to rely on – digital tools in our personal lives merit the label ‘revolutionary’.
The rate of progress is at times dizzying. Keeping up is challenging, if not impossible. These changes bring new issues too, sometimes with an ethical angle, such as how we use data, how we use our resources, the creation of a digital divide in society.
While these are areas I’m interested in exploring on this site, my main focus is the digital workplace – the idea that, as knowledge workers, we spend a huge amount of time working in a digital environment, i.e. on a screen. How do we make that environment welcoming and productive in the same way that we do for the physical spaces we work in?
There will also be quite a lot about intranets – managing one is part of the day job.
I hope you enjoy the ideas and thoughts I share on here – please feel free to get in touch.